Support for Autograph Identifier AI

Tell us what happened and include the device model, iOS version, and a short description of the issue. We’ll use that context to help you faster.

Before you contact us

• Use a sharp, well-lit photo with the full item visible.
• Keep the camera parallel to the autograph and avoid glare.
• For valuable items, treat the AI result as a starting point and consult a professional authenticator.

Common questions

Why is my scan inconclusive?
Signatures vary naturally, and a single image may not contain enough context. Try a closer photo plus one showing the entire item.

Can the app guarantee authenticity?
No. The app provides AI-assisted visual guidance, not a certificate of authenticity or a formal appraisal.

How do I manage my subscription?
Open your Apple ID subscription settings in the App Store to review or cancel a subscription.